David Hamme is a business consultant and the award-winning author of Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. Mr. Hamme serves as the Managing Director of Ephesus Consulting, a boutique-consulting firm that focuses on driving game-changing initiatives for its clients.

Prior to founding Ephesus, David worked stints as a management consultant for Ernst & Young and The North Highland Company, as well as served as an executive in Lowe’s Home Improvement’s US$3 billion Installation Business Unit where he oversaw the strategic planning, marketing, product management, pricing, new product development and sales functions.

Based upon his experiences consulting at over forty enterprises, David developed a pioneering approach to innovation – a dynamic model that concretely links customers to an enterprise’s value-creation engine. This framework and its supporting toolsets are presented in a field guide for business professionals titled Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution (McGraw Hill). For its contribution to the field of Operational Excellence, Customer Focused Process Innovation received the Shingo Research and Professional Publication Award.

David Hamme is a Lean Manufacturing leader at The Leadership Network, a leadership and management training provider.

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