Karyn is the co-author of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations. Karyn specializes in teaching you how to use creativity combined with the ground-tested principles and practices of lean process improvement. This powerful combination enables your company to continuously deliver the peak service experiences that retain current customers and attract new ones.

Although many lean consultants have transferred knowledge from manufacturing, Karyn is in the unique position of having spent her entire career in lean services. An experienced consultant, highly skilled coach and accomplished lean practitioner, Karyn has successfully taught lean for services across all levels of the organization in service sectors as diverse as financial services, HR, transportation and retail.

While many other lean consultants focus on implementing tools and cookie-cutter blanket solution lean programs, Karyn teaches your team how to use lean and creativity together so that no customer ever has to hear the answer “We can’t” to their service expectation. Karyn focuses on the means – the ‘how’ – and as well as the ‘ends’ or the results – so that your team is confident that they CAN creatively solve service problems and innovate. And that’s exactly what will differentiate your company from the competition.

Karyn has been a regular contributor to Lean Leadership Ways Industry Week Blog and has published articles in Lean Management Journal and Industrial Engineer magazine. Karyn is also a practicing artist and blogs regularly about creativity and lean on her website:

Karyn Ross is a Lean Leadership leader at The Leadership Network, a leadership and management training provider.

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